Privacy Policy
How we look after your information
How we look after your information
DRINC Coffee Bar is an independent cafe at 9B Bridge Street, Ramsbottom, Bury, Greater Manchester, BL0 9AB. If you have any questions about how we handle your data, you can contact us:
We collect personal information in the following ways:
Contact form: When you send us a message through our website, we collect your name, email address, phone number (if provided) and your message. We use this to respond to your enquiry. The lawful basis for this is legitimate interests.
Arabella (chat assistant): Our website features an AI chat assistant called Arabella. Your conversation is stored in your browser session only and is cleared when you close the tab. Chat transcripts may be sent to us by email for quality monitoring purposes. No personal account is created and we do not ask for or store your name or contact details through the chat. The lawful basis for processing chat data is legitimate interests.
Website analytics: We use Google Analytics (GA4) to understand how visitors use our website. This collects anonymised data such as pages visited, time spent on the site, approximate location (city level) and device type. Google Analytics uses cookies to collect this information. The lawful basis is legitimate interests.
Our website uses the following cookies:
We do not use any advertising, tracking or social media cookies. Arabella (our chat assistant) uses browser session storage, not cookies.
You can disable cookies in your browser settings at any time. Disabling cookies will not affect how the website works, but we will no longer be able to see anonymised usage data.
We use the information we collect to:
We will never use your information to send you marketing emails unless you have specifically asked us to. We will never sell or share your personal data with third parties for marketing purposes.
Your data may be processed by the following third parties who help us run the website:
We do not share your data with anyone else unless required to do so by law.
Under UK data protection law (UK GDPR and the Data Protection Act 2018), you have the right to:
To exercise any of these rights, please contact us at [email protected]. We will respond within 30 days.
In practice, the personal data we hold is limited to any emails you have sent to us and any emails we have sent to you. We do not maintain customer databases, accounts or profiles.
If you are unhappy with how we have handled your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):
We may update this privacy policy from time to time. Any changes will be posted on this page with an updated date. We encourage you to check back occasionally.